CVA Mutual Privacy Policy
Effective Date: May 1, 2026
1. Introduction
CVA Mutual Limited (“CVA Mutual”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, store and protect personal information.
CVA Mutual is a discretionary mutual fund established to provide discretionary protection benefits to eligible members. Baptist Insurance Services Ltd (BIS) provides administration and management services to CVA Mutual under a Mutual Management Agreement.
2. Who We Are
CVA Mutual Limited
ACN: 696 411 471
ABN: [Insert ABN]
Registered Office:
2 Leabons Lane
Seven Hills NSW 2147
Email: manager@cvamutual.com.au
3. What Personal Information We Collect
The personal information we collect may include names and contact details, organisation details, membership information, contribution and payment information, banking details, claims information, risk management information, correspondence, website usage information and other information reasonably necessary to provide services to members.
4. How We Collect Personal Information
We generally collect information directly from you through membership applications, claims, enquiries, forms, correspondence and website interactions. We may also collect information from authorised representatives, advisers, service providers and regulators where permitted by law.
5. Why We Collect Personal Information
We collect personal information to administer membership, manage claims, provide discretionary protection benefits, undertake risk management activities, communicate with members, meet legal obligations and improve our services.
6. How We Use Personal Information
We use personal information for membership administration, claims handling, financial administration, governance, compliance, communications and service improvement.
7. Disclosure of Personal Information
We may disclose personal information to Baptist Insurance Services Ltd, professional advisers, auditors, actuaries, insurance brokers, technology providers, claims specialists, regulators and government agencies where necessary for operation of the Mutual or where required by law.
8. Overseas Disclosure
Where information is processed or stored overseas, reasonable steps will be taken to ensure recipients provide protections equivalent to Australian privacy requirements.
9. Website Information and Cookies
Our website may use cookies and analytics tools to improve functionality, user experience and security.
10. Data Security
We take reasonable steps to protect personal information through access controls, secure systems, staff confidentiality obligations, cybersecurity safeguards and secure destruction procedures.
11. Access and Correction
You may request access to personal information we hold about you and request correction of inaccurate information.
12. Data Breaches
CVA Mutual maintains procedures to manage privacy incidents and will comply with the Notifiable Data Breaches Scheme where applicable.
13. Privacy Complaints
Privacy complaints should be directed to the Privacy Officer. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
14. Privacy Officer
Privacy Officer
CVA Mutual Limited
Email: manager@cvamutual.com.au
Phone: +61 2 8613 7599
15. Changes to this Policy
We may update this Privacy Policy from time to time. The current version will always be available on our website.